Nisadas

It’s weird. I like the service I get from HSBC. I don’t bother them very much. I have friends who work there.

So why should they (the local branch) have a problem with me switching to a more secure and less crash-prone operating system/web browser?

When I took up my first intern/trainee job, one of the things I did was get an HSBC card. Not only did it look good, but it also meant that come payday, I would be one of the lucky people to get my hands on the cash first. The others would have to wait a day or two longer before their allowance was in their accounts. So I’m happy.

But I stopped using Internet Explorer and switched to Opera. Bad move. The Internet Banking facility doesn’t work for me. But thankfully Firefox came along and things were ok.

Fast forward to 2005: I’ve switched completely to Linux when it comes to surfing the net. This is because I’m paranoid about spyware/adware/zombie networks and frankly I haven’t the faintest of confidence in Internet Explorer’s security.

And then I try to access MY account via Internet Banking. No dice. Opera (even with “Identify as Internet Explorer” enabled) doesn’t work. Neither does Firefox.
I’m told that

To access internet banking, please use

• Internet Explorer version 5.0 or above; or
• Netscape Communicator version 4.72 or above (version 6.x currently not supported)

What gives?

So I inform the bank of the issue. This I do on September 12, 2005.
I get the following reply on September 15, 2005:

We refer to your mail of 12 September 2005.

Please be informed that we have taken your request to consideration and are looking at the possibilty of enabling Linux Users to login to our Internet Banking Service.

However we wish to inform you that we are not preventing any users of Linux from accessing the Internet Banking Facility.

Right.

It’s become common knowledge that Microsoft’s Windows OS and Internet Explorer browser aren’t exactly the most secure software in the world. Even if the developers manage to patch the security holes, the very fact that Windows/IE are so popular the world over make them ideal targets for hackers. This was common knowledge ages ago – that’s why alternate browsers have been able to make such an impact in the global internet community.

While I agree that there is no silver bullet for surfing on the web, I feel that institutions shouldn’t place restrictions on how people access the information they put on the web.

A little searching led me to this email at the Lanka Linux User Group(LKLUG) that seems to discuss the problems in the JavaScript code at the site that seems to restrict users. Note the date: July 19, 2005.

I’m not a coder, but according to the email, it seems that the web site doesn’t consider Linux as an operating system that the potential visitor might be using.

It’s been more than three months since the LKLUG have figured out what’s wrong with the web site’s code. So how come the problem hasn’t been fixed yet?

Ah well.

For anyone interested, there’s a workaround (thanks to Chamindra) . The simplest method (which I’m using now) is to download the User Agent Switcher and install it on Firefox.

UPDATE: As of late 2007, the HSBC site got revamped and now supports internet banking with many different browsers. I have so far had success with Firefox, Opera and Safari (on Windows).