Archive for the ‘Customer service’ tag
That sweet taste of victory
There are very few occasions when the customer actually is on the winning end of a dispute with a company. However, it would seem that a guy called Howard Schaffer actually managed to get his own after endless delays in getting his problem fixed from a phone company.
Barely a day after reading Cerno’s post on Airtel coming to Sri Lanka (and the related post on Dialog customer service) I came across the story of how Howard Schaffer billed his phone company for time wasted (via Yahoo). Kudos to the company for actually paying up, though. It could’ve just hung back and let the whole thing blow over (after maybe putting the problem to rest). Instead, they dealt with the negative publicity created (Schaffer is a PR guy who took his tale to the local media – nasty combo, methinks) and made something positive out of it.
I’d hate to think of how they deal with any future problems, though – they’d be flooded with bills from people whose time they waste. Probably the best incentive to upgrade their customer service, I guess.